Hancock Airport enhances support for travelers with hidden disabilities

SYRACUSE, NY – The Syracuse Regional Airport Authority (SRAA) announced the roll out today of an initiative to enhance the support provided to travelers with hidden disabilities at Syracuse Hancock International Airport (SYR). The airport has joined the global network of airports, shopping centers, and more who participate in the Hidden Disabilities Sunflower Program.

Originally launched at Gatwick Airport outside of London, England, the program allows individuals who self-identify as having a non-visible disability to discreetly indicate this information to airport employees and volunteers. Airport employees and volunteers have been trained to recognize the Hidden Disability Sunflower Lanyards and offer extra support, time, and understanding to the individual.

“Hidden Disabilities take on many forms,” said SRAA Americans with Disabilities Act Coordinator Debi Marshall. “An individual may self-identify as someone with learning or cognitive difficulties, mental health conditions, chronic pain, or even temporary mobility issues after a surgery. This program enhances the support we provide to passengers of all abilities at SYR.”

The lanyards may be requested by passengers at their airline’s ticket counter, or by reaching out directly to the Syracuse Regional Airport Authority.

To learn more about accessibility initiatives at SYR, please visit the airport’s Accessibility Page.

To see the list of destinations served by nonstop flights from SYR, please visit the airport’s Destinations Page.