Northern Credit Union to change lobby and drive-thru hours this week

Starting April 1, 2020, all relationship centers will have new lobby and drive-thru hours

WATERTOWN, NY  – As our environment and the news change rapidly, so does how we approach business and how we must serve our member-owners and the community. After analyzing services utilized in our relationship centers and drive-thrus, along with heavy considerations for the health and well-being of our member-owners and internal owner team members, Northern Credit Union has decided to restructure lobby and drive-thru hours.

At least one relationship center in each county will remain open with limited hours by appointment only, and drive-thru service will remain open at all locations.

Business members can continue to make appointments at all relationship centers for their cash and coin needs.

As of Wednesday, April 1, 2020, the following hours will take effect for all of our relationship centers:

Adams, Factory and LeRay
 Lobby closed
 Drive-Thru hours
o 7:30am – 6:00pm, Monday – Friday and 9:00am – 1:00pm on Saturday

Commerce
 Lobby open by appointment only from 9:00am – 3:00pm, Monday – Friday and 9:00am – 1:00pm on Saturday
 Drive-Thru hours
o 7:30am – 6:00pm, Monday – Friday and 9:00am – 1:00pm on Saturday

Carthage
 Lobby open by appointment only from 9:00am – 1:00pm, Monday, Wednesday and Friday
 Drive-Thru hours
o 9:00am – 6:00pm, Monday – Friday and 9:00am – 1:00pm on Saturday

Croghan
 Lobby open by appointment only from 9:00am – 1:00pm , Monday, Wednesday and Friday and 9:00am – 1:00pm on Saturday
 Drive-Thru hours
o 7:30am – 6:00pm, Monday – Friday and 9:00am – 1:00pm on Saturday

Lowville
 Lobby closed
 Drive-Thru hours
o 9:00am – 6:00pm, Monday – Friday and 9:00am – 1:00pm on Saturday

Gouverneur
 Lobby open by appointment only from 9:00am – 1:00pm, Monday, Wednesday and Friday
 Drive-Thru hours
o 7:30am – 6:00pm, Monday – Friday and 9:00am – 1:00pm on Saturday

Massena
 Lobby closed
 No Drive-Thru service

All team members will continue to serve members in various ways including by phone and through Personal tellers. Everyone at Northern Credit Union has maintained employment and almost all of our 115 internal owners are working from home.

We’ve also rolled out Northern Credit Union Video Banking for member-owners who prefer to connect face-to-face remotely. Our secure video banking allows users to complete most services, including new account, loan or mortgage applications from a smartphone or desktop, similar to Facetime or Skype! The Northern CU Video Banking app is available in the Apple App Store with an Android app coming to the Google Play store in the next few weeks.

We also encourage member-owners to utilize Online and Mobile Banking to complete most banking needs, including bill pay, balance checks, money transfer, check deposits, and more from the comfort of home

If you prefer to call, please use the following direct lines:
 Member Service Inquires – 315.782.0155
 Consumer Lending Inquires and Applications – 315.779.3135
 Residential Lending Inquires and Application – 315.777.8910
 Business Lending Inquires and Application – 315.779.3186

Our No. 1 goal is to provide our member-owners reliable access to the services they count on during this time of uncertainty. As new developments emerge, we’ll share information with you about how we’ll continue to operate safely and effectively and provide additional resources. For more information, call 315.782.0155, visit mynorthern.com/covid19 or our social media, or contact us to make an appointment.

Northern Credit Union is a growing, federally insured financial institution and a leading provider of a full range of financial services to anyone who lives, works, worships or regularly conducts business in Jefferson, Lewis, St. Lawrence, Oswego, Clinton, Franklin, Onondaga and Madison Counties. Serving the financial needs of more than 34,000 members through world-class technology systems, Northern Credit Union strives to create mutual value by providing personalized service and banking solutions. Federally insured by NCUA.