Re: Committed to Your Health and Safety
From: Ray Halbritter, CEO of Oneida Nation Enterprises
Dear patrons,
We appreciate the trust you place in us every time you visit one of our properties. As you are planning your next visit, you likely will have questions about our efforts to address and manage Coronavirus (COVID-19). We are closely monitoring the situation and are taking necessary actions as warranted.
Here are some other things you should know:
We Are in the Business of Hospitality
Since 1993, we have excelled in the business of hospitality. This includes the prioritization of health and safety as our top concern. As such, we have developed robust systems to effectively manage a range of health-related situations when they arise.
You can be confident in the operational ability and professionalism of our highly trained personnel, as well as the processes for serving millions of guests that we have honed through the years.
Additional Actions Oneida Nation Enterprises is Taking
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We have created a COVID-19 Coordinating Committee that spans all areas. Committee members hold daily meetings to implement best practices as the situation develops.
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We are actively and closely coordinating with our local departments of health and county health organizations, as well as the Centers for Disease Control (CDC) and other federal agencies to ensure our actions are aligned with measures being taken in the broader community. We are aware of current developments, and local departments of health have been supportive of the proactive measures we have taken thus far.
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We have employees on every shift around the clock dedicated to the sole function of cleaning and disinfecting all dials, buttons, railings and other surfaces, plus staff in every restaurant are scrubbing menus, tables and check presenters.
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The Games department has implemented a plan to wash all gaming chips on a regular basis. We are removing playing cards at least every 24 hours, and some much more frequently than that.
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All employees have been instructed to remain home if they have a fever or cough beyond a common cold, and to leave the workplace if they become ill during their shift.
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Guests at our properties will find extra supplies of sanitizing wipes and hand sanitizing soap throughout the resort in easily accessible locations.
Preventative Measures You Can Take
As a guest, there are a few additional steps that you can also take to help safeguard against the spread of any illness.
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Wash your hands often and thoroughly with hot water, for at least 20 seconds
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If using an alcohol-based hand sanitizer, make sure it contains at least 60% alcohol content
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Cover your nose and mouth when coughing or sneezing
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Avoid touching your nose, mouth, eyes and other areas of your face
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Avoid shaking hands or making unnecessary contact when greeting people at this time
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Consider getting a flu shot if you have not already done so
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If you are sick, avoid traveling and stay home